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law enforcement narcotics training, counterdrug training, hidta training 2023
Biddeford Police Department
See Registration
Oct 19, 2023 - Oct 19, 2023
Home  /  Training /  De-escalation & Communication Strategies

De-escalation & Communication Strategies

Cost: $170 per student

De-escalation and Communication Strategies is a one-day course that focuses on the objective decision-making processes and essential communication strategies involved in the day-to-day functions of law enforcement and security professionals. The course places an emphasis on de-escalation and the communication skills involved in reducing conflict, specifically in emotionally charged scenarios relating to mental illness and verbal/physical conflict. Additionally, the course will address risk factors and emotional responses that drive decisions in the field. Students will engage in video evaluations and breakout group activities to collaboratively develop problem-solving and communication strategies and skills. While the strategies and tactics can be applied across the board, it should be noted that this is not a crisis intervention course. The course offering includes:

  • Officer Qualities and Responsibilities
  • Risk Management
  • De-escalation Basics and Strategies
  • Emotional Responses and Managing Emotions
  • Communication Components and Strategies
  • Videos
  • Break-out Group Activities
  • Scenario-based Case Studies
  • Practical Application Role Play

To register for this class, visit

For cancellation and refund information, refer to the GSPCC policy on the course submission page

Detail Information

Location: Biddeford Police Department
39 Alfred Street
Biddeford, ME 04005

Thursday October 19, 2023

De-escalation & Communication Strategies

For more Information & Registration

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